Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Personal identification information (name, email address, phone number)
• Account credentials and security information
• Transaction data and wallet addresses
• Communication records when you contact our support team
• Device information and usage data for security and optimization purposes

We do not collect or store your private keys, recovery phrases, or any other credentials required to access your wallet. EOS Wallet is a non-custodial application, and you retain full control of your digital assets at all times.

We use the information we collect to:

• Provide, maintain, and improve our wallet services
• Process transactions and maintain accurate records
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and our services
• Provide customer support and respond to your inquiries
• Enhance security and protect against unauthorized access

We may also use anonymized or aggregated data to analyze usage patterns and improve service delivery.

We do not use your personal data for automated decision-making or profiling purposes.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or regulatory requirements
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who assist us in operating our services
• In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

We implement industry-standard security measures to protect your personal information:

• End-to-end encryption for all sensitive data
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Secure data storage with backup and recovery procedures
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

Some of these countries may not have data protection laws equivalent to those in your jurisdiction. In such cases, we take steps to ensure that your information receives an adequate level of protection.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our application

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.